All returns should be accompanied with a returns form & sent to:
Online Bikes Ltd
1 Lower Queen Road
Buckhurst Hill
Essex IG9 6DL.
New items returned for refund or exchange.
There is no need to contact us before you make a return unless you think that our help and advice may avoid you having to return the goods (in the case of installation problem etc).
Goods must be returned within 21 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
As we do not charge postage, the cost of postage is included in the sale price of an item. Therefore returns are subject to a minimum restocking charge of £2.99 to cover the postage costs of sending the original item, along with the cost of restocking and processing the return Goods must be accompanied with a Completed Returns Form.
Faulty, Damaged or Broken Goods.
All goods purchased from Online Bikes are covered by a full 1-year warranty. Warranties cover manufacturing faults and defects but do not cover damage caused by general wear and tear, crashing, or incorrect installation etc. If you feel that the product you have purchased from us has a fault then please contact us before returning the goods as many problems may be solved without you incurring postage costs. If the goods need to be returned-
Goods must be clean, not covered in dirt and grease.
Goods must be accompanied with Completed Returns Form
Please be honest when dealing with us, we will try our best to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately postage costs cannot be covered.
New items returned because we have posted you the wrong part.
On occasion we have been known to make mistakes! If we have sent you a part, which is not the same as listed on your despatch note we will be happy to make an exchange and pay your first class postage costs for returning the item.
Goods must be returned within 7 days of receipt.
Goods must be in original packaging.
Goods must not be fitted or used.
You will have to pay the post office to return the goods but we will refund these costs to your card or send you a cheque for the value.
We can only refund the cost of 1st Class Royal Mail or Standard Parcel Force Post for larger items. These are both standard services at the Post Office and should arrive within a few days.
You may send goods back to us using Priority or Guaranteed services but we can only refund the approximate 1st class postage cost.
Goods must be accompanied with a Completed Returns Form.